Eclipse Stand not responding

5 replies
RO
Offline
Robert
Bronze
Posted September 17, 2024 at 07:56 GMT
#1643984
Hi,

 

I have a Beovision Eclipse 1gen, and it have worked perfectly until two days ago. I turned the TV to my favourite position with the stand, and then the tv suddenly went black and turned on again.

After this, the stand has stopped working.

If I unplug the stand from the Soundcenter, it works one time, and then disappears from both the beoremote and inside the meny on the tv. I have also tried to reboot the tv and unplugged it for a while with no result.

 

Any idea what's wrong? Can it be a new software that have made the stand gone wrong?

/Robert

 
multicare
Offline
multicare
GoldModerator
Posted September 17, 2024 at 10:51 GMT
#1666426
When the stand stops working, can you still see the stand listed on the menu? Settings -> Sound & BeoLink

Have a look at the system voltages, are there any showing red? Settings -> Sound & BeoLink -> Service -> voltages (I think thats where it is)

Location: Leeds, West Yorkshire

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beosound-9000.png Beosound-9000.png
Beoremote-One.png Beoremote-One.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Bang & Olufsen classic service centre.
Repairs and refurbishment to both old and new.
RO
Offline
Robert
Bronze
Posted September 17, 2024 at 12:09 GMT
#1666427
The stand is missing from the menu (setting -> Sound & Beolink)

I havent checked the voltages, will do that later today!

Thanks!

 

/Robert

 
RO
Offline
Robert
Bronze
Posted September 18, 2024 at 08:23 GMT
#1666439
Hi,

 

 

I checked the voltages yesterday, (Settings -> Sound & BeoLink -> Service -> voltages ), and it looked okay - no red numbers.

The stand is still missing from the Beoremote, the App and inside the menu (setting -> Sound & Beolink)

Tried to unplug the stand from the soundcenter one more time yesterday, and then it works for some time, but wont wake up after one hour or so...

 

/Robert

 

 
multicare
Offline
multicare
GoldModerator
Posted September 18, 2024 at 09:17 GMT
#1666440
Thanks

It is possible that the gearbox is failing, I would recommend sending the log files and reaching out to product support. They will look further into the log files and advise.

 

Location: Leeds, West Yorkshire

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beosound-9000.png Beosound-9000.png
Beoremote-One.png Beoremote-One.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Bang & Olufsen classic service centre.
Repairs and refurbishment to both old and new.
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