BV Horizon - Cannot log into Google

33 replies
ST
Offline
steve1977
Bronze
Posted December 20, 2022 at 17:24 GMT
#1651677
Yes, everything else works.

I think I found the solution on reddit and also the B&O hotline confirmed the issue.

If you factory-reset the BV Horizon, you basically brick it. Google stopped supporting the BZ Horizon, so you can no longer log into Google and also not use any smart device features.

B&O recommends to connect a Apple TV instead. This does not solve though that Spotify-Connect and native Chromecast no longer works.

Seems I now have two devices (Horizon and Moment) that are bricked due to B&O no longer updating the software or not renewing licenses. In case of the Horizon, this is quite an early decision as it was still sold 3 (?) years ago...

Lesson learnt!
Millemis
Offline
Millemis
Bronze
Posted December 20, 2022 at 18:20 GMT
Edited December 20, 2022 at 18:23 GMT
#1651681
The Horizon is what it is - you can complain about it or not….it won’t change anything.

I’d follow the advice from the dealer, to add an AppleTV…..maybe a Chromecast (or both).

I’d say, make the best of what you have!

If you need Spotify just cast to the Chromecast dongle.
On the AppleTV you can install the Spotify app…..this works well as a Spotify Connect receiver.
Also there are also small Spotify Connect capable devices, that you could connect to the analog line-in of the tv.

Streaming your own DLNA/NAS based content (if you have such) can be done using one of many apps on a mobile device to cast or airplay.
(I know….this is not “Moment-like”, but the option of listening to music is there).

As you know - you can still have internet radio, when the Moment is integrated with the Horizon.

MM

 

Location: Flensborg————Danmark

ST
Offline
steve1977
Bronze
Posted December 20, 2022 at 20:56 GMT
#1651693
Thanks. I already have an ATV connected. I am happy with panel and audio quality.

The device is bricked though since the firmware ugrade. Transparenct by B&O would have helped... Or working on some form of fix...

I like your constructive spirit thinking of solutions.

I would like to be able to stream audio to the Horizon, while the Horizon is turned off. Ideally via Spotify Connect, but anything else would be a fine substitute. Not sure that's doable though with any of the solutions you lay out? Also, I don't think the B&O APP supports streaming to non-B&O Spotify-Connect implementations?
Millemis
Offline
Millemis
Bronze
Posted December 20, 2022 at 22:31 GMT
Edited December 20, 2022 at 22:33 GMT
#1651702

Location: Flensborg————Danmark

PI
Offline
Pipeandslippers
Bronze
Posted September 27, 2023 at 01:33 GMT
#1659057
Hi Steve, I know that this is quite an old thread but did you see this link on Reddit? https://www.reddit.com/r/BangandOlufsen/comments/x8gohw/beovision_horizon_google_login/

It links to two files on Dropbox, one with instructions and one with a .exe file that you run from a PC on the same network. Maybe it will help get the old software back on?

 

Manual: https://www.dropbox.com/s/orxh3wl9ggyp2zo/Google%20Updater%20Help.pdf?dl=0

Files: https://www.dropbox.com/s/6ff082s7mtjzo5g/GoogleUpdater.zip?dl=0
9_LEE
Offline
9_LEE
Bronze
Posted September 27, 2023 at 23:01 GMT
#1659082
Okay, I have the answer here.

B&O released the update software to their service partners, and the only way to be able to update to the new Google platform (and update everything) is to take it to them. They can then connect to the TV and upload the software which will then enable everything to be updated.

Absolute pain, I know - but I take all my Android TV's to my local Service Center to have them updated before sale.

Lee

Location: Eastbourne England

ST
Offline
steve1977
Bronze
Posted September 28, 2023 at 07:14 GMT
#1659086
Hooray!!! Thanks @Pipeandslippers for pointing me to the update. The manual is excellent. After following the steps, all works well again.

The Android OS is still incredibly slow and outdated but at least it is working again. This is great progress and great to see B&O found a way to fix it (or someone else did).
PI
Offline
Pipeandslippers
Bronze
Posted September 29, 2023 at 09:02 GMT
#1659100
Oh that’s great. I’m glad to hear it!

 

Lee - what do they charge for this service?
AN
Offline
Annos_1975
Bronze
Posted November 7, 2023 at 17:33 GMT
#1659960
Hi @Pipeandslippers , sounds like you found the perfect way to solve this problem which I have also with my beovision 14. Do you have any idea if there is a Mac OS Version of this tool? This .exe doesn't work for me. Hmmm.  Thanx, Christoph
BU
Offline
Burto
Bronze
Posted January 24, 2024 at 05:20 GMT
#1661985
I have an Avant 75 NG, does the solution work for this as well. I am getting the same 'Invalid Login Details' issue.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beovision-11.png Beovision-11.png
Beosound.png Beosound.png
Beosound-Essence.png Beosound-Essence.png
Beosound-4.png Beosound-4.png
Beoremote-One.png Beoremote-One.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-EX.png Beoplay-EX.png
Beoplay-Beolit17.png Beoplay-Beolit17.png
Beoplay-A6.png Beoplay-A6.png
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold