so after giving in and spending more money than I would have ever wanted to make the 19 work, I have found something interesting. The 19 works only if the speaker group includes the sound center speakers. If they are deactivated in a new pair, the 19 does not work.
this makes no sense as the signal is still going to the eclipse. Am I missing something, is or did bang and Olufsen really not think this through? Simple logic would suggest that if it works with them included, the sound center can carry out the same function without the sound center speakers on. I have put in a request for this to be reviewed and asked they come out with a software update to solve what would appear to be a very simple problem.
thanks!
ps, the 28s can absolutely benefit from the 19. I got it for rap music, but you can even notice the improvement in classical or any other genre in my opinion.