Besound Moment battery replacement

30 replies
CH
Chris
Bronze
2 posts
Posted January 30, 2025 at 08:47 GMT
#1668491
Hi,

had exactly the same issue of B&O logo boot loop on jukebox. Changed battery but same issue remained. Close to be using the jukebox as a wooden tray. After a bit of search came across the post in here https://www.reddit.com/r/BangandOlufsen/comments/rwpr1l/beosound_moment_firmware_issue/?rdt=62235
where you short circuit the Vol-(+) GND and RESET GND pairs simultaneously (I just realised that the post by guileukow above is exactly what I refer to).

Had tried the same before but not been successful. Tried the same again trying a couple of times selecting different pairs (i.e, Vol- GND and RESET GND vs Vol+ GND and RESET GND) and ...jukebox went into reset mode (see attached image). After a couple of minutes was back on initialisation page and now functions as when bought.
Attachments (1)
CH
Chris
Bronze
2 posts
Posted January 30, 2025 at 08:50 GMT ? Edited January 30, 2025 at 08:59 GMT
#1668492
As response to #58633

Many thanks.

This worked for me after almost a year on this issue of B&O logo boot loop.

As a side note, I did not have to wait and keep short circuited Vol- GND all the way to completion of rebooting. As soon as the reboot 'wheel' appeared I placed the jukebox on its soundheart base and waited. After about 10 mins I got the initialisation screen and  a functioning jukebox.
GU
guileukow
Bronze
9 posts
Posted January 30, 2025 at 22:03 GMT
#1668511
Many thanks, Chris, for your feedback; it is very much appreciated!

I'm pleased to know that this worked for you too! I posted it on Reddit as well, in case it could help with other issues, as I wish we could save as many Beosound Moments as possible despite its bad reputation.

I didn't know the exact procedure, so thanks to your feedback, we now know that it is not required to maintain Vol- to GND until it reboots!

Mine has been working flawlessly since I did this. Of course, I changed the battery and the mini battery (on the PCB as well, even if I can't tell if it improved something for the latter), and the tablet never overheated again :).
Jan
Jan
Bronze
58 posts
Posted June 19, 2026 at 17:06 GMT
#1673543
Hi, I recently managed to acquire 3 Beosound Moments that are no longer working.

Number 1 keeps restarting repeatedly after the logo appears.

Numbers 2 and 3 continue after the logo, but then the screen starts flickering. I have already removed the backs of the tablets to connect the reset+GRD and Volume+GRD using two screwdrivers. Unfortunately, no result yet. The base station is visible in the B&O app when connected with a UTP cable. The software is up to date.
The next step is to replace the battery and see if that is the cause. I am trying to repair these Beosound Moments and save them for a second life.
Any other suggestions?
Jan
Jan
Bronze
58 posts
Posted June 26, 2026 at 18:23 GMT ? Edited June 26, 2026 at 18:40 GMT
#1673588
Hi, I managed to get it into Safe Mode, but now the screen is flickering. See the photo. Does anyone have any ideas on what to do next? How to chose Yes? It’s the one where, after the boot logo appears and some color shows up, the screen starts flickering.
Jan
Jan
Bronze
58 posts
Posted June 27, 2026 at 16:37 GMT
#1673604
The screen is working after a lot of tapping on Yes. But still no result. I think I'll need the service tool to get it working again. I have sent a message to B&O support. Maybe they will respond.

Hello,
I currently own three Beosound Moments, and I am aware that support for them has ended. All of them are stuck in a loop, and I would like to get them working again so an enthusiast can give them a second life. Two of them proceed to the logo screen, after which the display starts flickering. One remains stuck in a loop at the logo. I believe I need the service tool to resolve this, but unfortunately, it is nowhere to be found. Can you help?
Regards, Jan Stegeman.
GU
guileukow
Bronze
9 posts
Posted June 27, 2026 at 19:04 GMT
#1673609
Hello Jan, you did lots of progress, congrats!

 

Unfortunately, the weakness of these devices is the FW. As soon as something goes corrupted, it’s a gamble. I never got the screen that you had: doing the vol- + GND trick was enough to restart my device (which still works after two years). In your case, it looks like something is missing or corrupted. Maybe try again?

 

Good luck with it 🤞And keep us posted like you do.

 

cheers,

 

Guileukow
RR
RR
Bronze
8 posts
Posted July 14, 2026 at 20:29 GMT
#1673751
Jan
Jan
Bronze
58 posts
Posted November 11, 2026 at 15:46 GMT ? Edited November 11, 2026 at 15:51 GMT
#2267029

No progress. Still not working. I think I’m giving up. If anyone wants to take it off my hands, please let me know. In Holland, we’d say it’s a job for a "handige Harry" (a handyman). As for using it as a nice cutting board—that’s going a bit too far for me.

GU
guileukow
Bronze
9 posts
Posted November 11, 2026 at 16:41 GMT
#2267031

Before giving up, have you tried to unplug the capacitive volume control/wheel board before attempting to reset the FW? I recall that this board was making the mother board to stall. Unplug it, do the fw reset procedure and maybe that would help…

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