Could you please explain what you mean by „provide more info to your fans base“?

I’m afraid your tablet has died on you. Had to replace the tablet twice now, both times it died on me this way, loop and after draining the battery completely dead. The tablet has very cheap and faulty components in it. That is why the Moment was EOL so soon, there where many software issues which where solved in the end. Directly after it was EOL, I guess they had just about enough stock to overcome the tablet issues for a recent period of time.

If you are able to get a new tablet from B&O you are lucky, otherwise use the tablet as a knife board, you can use the Moment itself as a device still, but need the app to operate it.

Hope this helps

would really love a copy of the Service Manual for the BeoSound Moment.. :)

i've replaced the tablet once; the battery died again.. being forced to go non B&O :(.. i really can replace the battery myself.. and i don't really want to bother the local service guys again... considering the warranty may be out and no other options.

From what I can see there are no available documents available for link for the Moment which should be available if it existed based on that I'm gold member. Instead of sharing here in the forum, I would suggest that you the BeoWorld team and offer them to include the document in the document library.

The service manual is of no use. I think it's available for silver member of this forum, not sure if I can post it freely here ?

It basically tells you which component to replace after few voltage tests, not the subcomponent testing, which is what we need here.

In this case it would be probably a subcomponent of PCB01.1. (or 2)  There is a detailed diagram on page 71 and 72 that would allow further diagnostics. I have sent one of my defective unit to a local repair shop to see if they have more luck.

These are the components that can be replaced:

Replace 999 Module, Main chassis .............................................................. 4.3
Replacement of battery ............................................................................... 4.4
BeoSound Moment hub (SoundHeart) in service position 1 ........................... 4.6
BeoSound Moment hub (SoundHeart) in service position 2 ........................... 4.8
Replace PCB01.1, Main Board ................................................................... 4.12
Replace PCB01.2, Main Processor .............................................................. 4.13
Replace PCB02, Interface Board .................................................................. 4.14
Replace PCB04, Power Supply .................................................................... 4.15
Replace PCB82.1, Wireless Antenna ........................................................... 4.16
Replace PCB82.2, Wireless Antenna .......................................................... 4.18
Replace PCB86, Wireless Power Link Tx ...................................................... 4.19
Replacement of Charging Interface - W3 .................................................... 4.20

doo the  Moment interface (Jukebox) Have a hardware rest function i the service manual not the one with the clips for 2 sec Real hardware i got 4 moment with that problem :-)

I have the same issue with my beosound moment. I told my B&O dealer (who also has a repair shop) about this and he suggested that the overheating might be due to the failure of a computing chip. According to him this is a very common problem and repair is so expensive, that it isn't worth it.

 

Hello Beoworld members,

I’m new to this forum and a happy (unhappy ?) owner of a recently dead Beosound moment. It died recently just before going on vacation and I quickly started to do some investigation on it before leaving. I’m living in France and I’m an electrical engineer so I hope I have enough background to fix it if this is something doable 🤞

Despite on being far away and abroad for now I can’t stop thinking of it.

First thing that I’ve noticed is that indeed the poor design of the tablet overall. The CPU is a Nvidia T30L poorly cooled which is overheating when this boot loop is occurring. But for now I’m highly doubting this one is dead.

The second things I noticed is the super leaky super capacitor which I don’t know why it is used for. I repaired several electronic equipment in the past and this crappy super capacitor was always the root cause of the problem. So I would advise to change this one first before replacing the battery as the highly leaking super capacitor drains your battery very quickly forcing you to leave the jukebox always on to not loose your configuration settings (some issue that I had before the tablet died) and I remember this was a common issue on Sony PSP portable console too. I ordered some and will let you know how far I can progress on the repair process for my tablet (I’ll probably be able to work back on it in a week or too from now if the part has arrived and when I’ll be back of course).

Cheers

 

Hi folks,

I'm giving you some updates following my previous post.

My battery was definitely not dead. Maybe it is worn but still holding good. The super capacitor was dead but had nothing to do with the boot loop issue that some people including myself were experiencing. I removed it and still waiting for parts but its absence doesn't cause any loss or improvement so far.

However I managed to restart my tablet, maybe by luck, I don't know, but here is how I did it and what I learnt:

This tablet is probably built on top of an ASUS TF300T (NVIDIA Tegra 3 T30L). So similar debug process applies.

If you open your tablet, you'll find close to the capacitive sensor PCB on the mainboard different test point that you need to solder very thin wires to. Especially RESET and VOL -. Please disconnect the battery before.

By following the process of "fastboot" for ASUS TF300T tablet, which is, while you're getting the boot loop issues, you maintain the other end of the the Vol - (Volume down) wire to the main board heatsink/shielding/ground, briefly touch the end of the Reset wire to that same ground and hold the Vol - wire end to the ground chassis of the main board (not the bezel by the way, it's not connected to ground). Then keep it like this until a wheel appears, trying to restore something. Wait before the whole tablet reboots before removing the Vol- from the ground. Repeat several time until it works. At least this is how I've done and what worked for me. I'm not sure I fully fixed the issue for my tablet but I'll be curious to hear from others if you managed to repeat that process.

Let me know if you want some pics or details for helping you in this process.

Cheers,