Stephen wrote:

It seems that the Beosound Moment has significant issues with music file metadata. This must be specific to Deezer because my Jukebox displays artist and song names as well as cover art when I’m listening to music in my personal DLNA library. After a great deal of to-ing and fro-ing with B&O Support, trying various potential solutions, they decided that my Moment is defective and should be repaired. Yeah, right! I always liked the concept of the Beosound Moment. It looks great and, in principal, it should work – especially given the cost of B&O kit. But B&O discontinued it relatively early for reasons that are unclear to me and, frankly, I don’t believe they have any interest in supporting it anymore.

Im surprised that Support give you that response. Moment rely on metadata that it gets from e.g Deezer and Gracenote. I know that Gracenote provided coverart. The reason it works for the files you have in your DLNA library is probably that you have coverart embedded in those files. For all other metadata that Moment need for e.g Moodwheel and coverart it needs to get that from external sources. Those external sources (like Gracenote) provide that through their API and probably at a cost. Agree that given the cost of the product B&O should have maintained the interfaces to external parties, but clearly they have not. That support says your Moment need to be "repaired" is just stupid.

My Beomaster 5 is broken again. If i want to replace my Beosound 5 with a BS Moment, using only the NAS function and my personal music library, is this a good idea?

Indeed, but that is what they told me. At first, I was told to check that the software was up-to-date but that has been set to automatic since I got the Moment. They then sent a software update to my Moment. However, it would not load despite several attempts and several factory resets. It would start downloading the updated software, then fail, retry and then start to reboot, at which point I’d get a triangle with an exclamation mark in it on an otherwise blank Jukebox screen. The Moment then became unresponsive and I had to reboot it. That got old after a few attempts. When I told B&O Support what happened, I was told that that the Moment is ‘defective’. I‘m now in discussion with my local B&O dealer with a view to swapping the Moment for a Core and Halo, with a substantial discount. I’m visiting the store later in the week for a demo. We shall see…

Very nice if you can get such a deal. Let us know how it progress.

@Stephen, please be explicit about how "substantial" your discount ends up being.  Thanks!

@Steph, if DLNA (UPnP) playback is your principal use, could not a BeoSound 5 Encore "fill the bill"? I guess folks complain about very large libraries taking a long time to work thru, but at least the user interface will be as you have come to know & love (& spin).

Hello,

I am able to play custom TuneIn streams on my Moment as long as they are .m3u format.  The m3u8 streams don’t play and so I’m wondering how you get radio.net streams to work through TuneIn on the Moment? Specifically I am looking to play the BBC radio 1-4 streams all of which end in .m3u8 as fas as I can see/find.

Thanks for any insight here.

Paul McBride

Hi

Reinvigorating this thread as I've just bought a Moment myself, and would like some advice on it.  I currenty use a Beosound Essence Mk2 for digital music, but the Moment appealed to me due to its dedicated screen, and it does look good too.  I managed to get one for £200 (from a B&O dealer too), so it seemed a real bargain.

I know that the functionality is more limited now but I don't seem to be able to get much on it at all.  I have not yet connected my NAS drive for DLNA music but I'm sure that will work.  What I'm having trouble with to begin with is TuneIn and Deezer.

TuneIn: I signed up for a free TuneIn account to try it, and I was able to add the account to the Moment, but then I see nothing - if I swipe to the Radio screen, it just says 'Radio' at the top, and no stations are displayed.  I added some favourite stations to my TuneIn account on my PC, but I still see nothing on the Moment.

Deezer:  I signed up for a free Deezer account to try it (I've always used Spotify premium before, but would be happy to move to Deezer if it works), and I can log into it on my PC and phone, but if I try to log into it on my Moment, it fails each time.  I'm assuming this should still be working on the Moment - still supported?

Could it be that the Moment will only work with premium accounts on both TuneIn and Deezer?  I'd be happy to get premium accounts on both, but would want to be certain they'll work on the Moment first.

Also I've read that it's possible to get Spotify Connect on the Moment by going into the service menu and sideloading it in the android backend - does anyone know any more on how to do that?

One thing that has worked okay is streaming to it via Bluetooth - so at least I've been able to get it to play something!