Can nobody help with this?

You access the service menu by removing the rear cover.  It's been this way since the Moment was released.

Thanks you for the answer, but I did not mean the normal configuration menu. I mean the production menu described in the service manual. Before one of the last updates it worked like described in the manual.

Wenn you enter this menu, a normal android version is booting and you can install things like spotify connect etc. very easy.

-  Enter BeoSound Moment interface (Jukebox) into production mode by:

1  Move the BeoSound Moment interface (Jukebox) away from charging on the BeoSound Moment hub (SoundHeart).
2  Tap 4 times on centre of the aluminium touch wheel and then tap on upper right corner of the display within 3 seconds: display will turn blank.
3  Single tap on centre of display, just above the midline: Keyboard appears.
4  Enter the password ‘2807’ and press Done and wait approx 60 seconds.
5  Jukebox will reboot and reveal Production menu.
6  Press on the IP Address button to read the IP address of the BeoSound Moment interface (Jukebox).

I have used my beosound moment with  spotify connect the last years. It works perfect.

It is very easy. When you enter this menu the BS moment is like a normal android tablet. You can install and manage APK and you can manage it do use a service in a background. this works perfect with spotify connect.

I recall reading that Spotify Connect was introduced in a Beta firmware version and removed almost immediately in a follow-up.  Maybe support is still there even though it isn’t exposed?

Good way to give a second life to the Moment. How do you go back to the B&O menu?

But how can you enter the service menu? The described way is not working since one of the last updates?