Beosound Moment screen flickering

8 replies
RR
Offline
RR
Bronze
Posted January 23, 2024 at 04:24 GMT
#1643218
Greetings everyone,

Today, I noticed the screen of the Beosound moment tablet constantly flickering. I don’t see anything on the screen. It’s just a white flicker non-stop. I did a restart by inserting the pin in the hole. The tablet restarts, I see the B&O logo, then I see the colourful screen for few seconds and then the screen starts to flicker constantly. I’ve restarted several times, but no luck. When I remove it from the dock, it stays on, but continues to flicker. I can see the Moment through the B&O app on my phone and can even play music through my phone. But the sound control from the table does not work. BTW…I did not do any updates manually. May be it updated in the background.

Has anyone encountered that? Please help…

Thank you.
ST
Offline
Stephen
Bronze
Posted January 23, 2024 at 10:59 GMT
#1661961
With me, something similar happened a couple of times. I didn't see flickering but the swirling colours on the Jukebox. It appeared apparently spontaneously. Trying the paperclip-in-the-hole reset did nothing. As you noted, the Moment continues to play music fine via the app. The solution that worked for me was to remove the Jukebox form the Soundheart and let the battery drain completely. Upon recharging, it worked as normal.

Regarding updating the software, you can set this to 'automatic' in the Moment's settings.

Location: Switzerland

RR
Offline
RR
Bronze
Posted January 23, 2024 at 21:53 GMT
Edited January 23, 2024 at 21:54 GMT
#1661976
So, I did let the battery drain completely and restarted it. Unfortunately, same thing continues to happen.
If anyone else has some more recommendations, please lemme know.
SE
Offline
seethroughyou
Bronze
Posted January 25, 2024 at 09:43 GMT
Edited January 25, 2024 at 09:44 GMT
#1662019
This has happened several times and the tablet has to be repaired as it required a new circuit board. So far done under warranty but surprised by how fragile/unreliable it is. If it fails again, likely the Moment will become useless and will buy something non-B&O that will last and better in functionality.
Capt’nGerard, formerly known as Gaea
Offline
Capt’nGerard, formerly known as Gaea
Gold
Posted January 25, 2024 at 18:57 GMT
#1662027
Isn’t that tablet made by Archos?

I remember vaguely?

 

Location: Netherlands

A.K.A Capt’nGerard on the Discord
SE
Offline
seethroughyou
Bronze
Posted January 25, 2024 at 22:09 GMT
Edited January 25, 2024 at 22:11 GMT
#1662029
How does knowing this help RR the original poster who has a malfunctioning Moment tablet? Can Archos supply a circuit board?
RR
Offline
RR
Bronze
Posted January 27, 2024 at 17:14 GMT
Edited January 27, 2024 at 17:14 GMT
#1662071
Thank you @seethroughyou for your insight. Unfortunately, mine is out of warranty. I was hoping that I could do something to fix it myself. Even if I can source the circuit board, do you know whether it’s a simple swap or would require software upload? I really like the device and hoping to continue use it.
UM
Offline
Unknown Member (Imported)
Bronze
Posted January 29, 2024 at 05:06 GMT
#1662105
I am grateful to @seethroughyou for your wisdom. My own, regrettably, has expired its warranty
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