Beoremote One managing expectations

17 replies
HE
Offline
Hereford
Bronze
Posted December 21, 2022 at 08:18 GMT
#1651712
well I only know the G2 is officially supported the C9 is not. it's just weird what the missing link is. The C9 will work with Stage but zero funtionality with Theatre? The BeoApp on the C9 even acknowledges that a B&O product is connected.

The guy I was through to on B&O support even had hope, as he had heard someone had got it to work, but only to stop working later due to some update..
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted December 21, 2022 at 09:13 GMT
Edited December 21, 2022 at 09:14 GMT
#1651713
HE
Offline
Hereford
Bronze
Posted December 21, 2022 at 10:19 GMT
#1651717
The BeoApp on the TV just tells me to finish the setup inside the B&O app on the iPhone. If I under the Theatre in the App try to follow the steps in "Complete the B&O TV experience" (or whatever it's called) it leads to nowhere, just exits after the step "restarted the TV?"..

The Dealer is reluctant to offer help as we're in unsupported territory.

Do you recall if Mike talked about what he was able to do with the C9 and his Theatre, and which podcast#?
SA
Offline
Sandyb
Bronze
Posted December 21, 2022 at 11:07 GMT
#1651718
I dont exactly remember, but perhaps ask him the question on Discord - its the B&O and Beotalk server. There is no podcast for a few weeks, but he's on Discord most days.

 

 
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted December 21, 2022 at 13:04 GMT
Edited December 21, 2022 at 13:09 GMT
#1651724
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted December 21, 2022 at 19:11 GMT
#1651731
Found this link,

https://support.bang-olufsen.com/hc/en-us/articles/8580845032721-Which-TV-can-I-use-with-Beosound-Theatre-

Clearly says C9 is not supported and is considered a third party screen. Surprised your Dealer did not inform you?
HE
Offline
Hereford
Bronze
Posted December 22, 2022 at 13:32 GMT
#1651747
To be clear, the dealer did not promise compatibility. I have no gripe with the dealer.

I will give it another spin with the steps you described, even I did try the same basically except for resetting the Theatre.
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