Beosound 5 + beomaster setup issues

13 replies
PO
Offline
pontios
Bronze
Posted October 6, 2023 at 04:43 GMT
#1642755
I have bought a Beosound 5, with Beomaster 5 1TB version. I also got a Beo 4 (I think 1625 with EE. 4.2). I have set it up and connected it to a Beolab 3500 through masterlink.
My issue is that it gets an ip but refuses to connect to the internet (or even spotify).

I have tried setting it up as Role 0 or 2 (As it is a fully independent system), but the network settings do not appear on the menu. I connected the second DVI to an external screen and tried pressing Menu 9 on the Beo 4, but it does nothing.

I tried resetting the Beo 4, but it has no such option, when I press STDBY + List. Only Add, Config, Remove, Option.

I can listen to music already on the Beomaster, but that is about it. Cannot connect to PC (Beoplayer or Beoconnect), so cannot really transfer, add or change anything.

Anyone knows how to access the service menu indicated in the manual, as the combination of Menu 9 for the Beo 4, does nothing (well it does open the timer on the Beolab, so that is something).
Tignum
Offline
Tignum
Gold
Posted October 7, 2023 at 08:58 GMT
Edited October 7, 2023 at 08:58 GMT
#1659207
Hello Pontios, nice system!

You can access the service menu (on the BeoSound 5) like this:



User/service/installation manuals are on the Beoworld site for Silver and Gold members ;-), recommended!

I don't use BeoConnect etc to place music, from my Mac I connect to the BM5's IP address and copy files on the drive.

Good luck!

Johan

Location: Netherlands

My B&O Icons:

Beoplay-A1.png Beoplay-A1.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-P6.png Beoplay-P6.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beoremote-One.png Beoremote-One.png
Beosound-5.png Beosound-5.png
Beovision-10.png Beovision-10.png
PO
Offline
pontios
Bronze
Posted October 7, 2023 at 10:00 GMT
#1659209
Thank you Tignum. I do have the service manuals and tried to follow them, but I get no response from the Beosound through the Beo 4.
Also, as you can see from the photos below, I do not have the needed menus available. Neither Service menu nor Network settings. And I can find no way to activate them.
I am close to doing a recovery reset on the Beomaster, to see if that will fix it.
I did get it like this from the seller.





Tignum
Offline
Tignum
Gold
Posted October 7, 2023 at 12:05 GMT
Edited October 7, 2023 at 12:05 GMT
#1659210
Hi again pontios,

When I follow the instructions in my previous post, I get to this screen:

Maybe this helps you further.

I am not sure what you want to do with the Beo4 when it comes to setting up the system. You can configure your BS5/BM5 on the BS5 itself.

I would say that your BM5 should be set as 'Audiomaster' and in 'Option 0 - no IR reception' when you only have connected the BL3500 using MasterLink.

The BL3500 in 'Option 2 - one IR receiver in the room' I reckon.

In your photograph they appear to be close, maybe be best to cover the IR receiver of the other device when setting the option (to avoid setting them both at the same time).

Regards, Johan

Location: Netherlands

My B&O Icons:

Beoplay-A1.png Beoplay-A1.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-P6.png Beoplay-P6.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beoremote-One.png Beoremote-One.png
Beosound-5.png Beosound-5.png
Beovision-10.png Beovision-10.png
PO
Offline
pontios
Bronze
Posted October 7, 2023 at 12:35 GMT
#1659211
Thanks Johan. Unfortunately it is exactly the menus I am missing and cannot get for the life of me. I even changed AM role to 0 and rebooted just in case, they will appear, but in vain.
I have tried all 5 settings (0, 1, 2, 5, 6) as role, but no change except the ir working or not. I cannot even find what 5 and 6 AM roles are in any manual.

I think the only way would be to do a recovery, so that it goes back to default. I just need to clone the drive first, just in case.
Millemis
Offline
Millemis
Bronze
Posted October 7, 2023 at 14:03 GMT
#1659212
Pontios wrote:
‘Anyone knows how to access the service menu indicated in the manual’

Well, it has been a long time since I last fiddled with this.

But this is the full description for how to….

However, I am not sure if that will help you - do you use a wired network connection?

MM

Location: Flensborg————Danmark

PO
Offline
pontios
Bronze
Posted October 7, 2023 at 20:34 GMT
#1659217
Yes, thank you. I did this a thousand times, but I only just noticed on your screenshot, that you do not choose settings, you just highlight it. And it's right left, right left. I was doing the opposite, from being used to things like that.

Got the service menu, perfect. Time to play and see what is wrong.
Millemis
Offline
Millemis
Bronze
Posted October 7, 2023 at 20:52 GMT
#1659218
Lets hear how you get along, you and the BM5…please!

MM

Location: Flensborg————Danmark

PO
Offline
pontios
Bronze
Posted October 9, 2023 at 08:50 GMT
#1659231
Will do. Windows XP, I can work with. I just want to clone the drive first, so that I have a backup and then I will start playing like crazy. I'll even try to update to Win 7 or more and see what happens.

 
carolpa
Offline
carolpa
Bronze
Posted October 9, 2023 at 16:35 GMT
#1659239
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