BLI lost contact to Philips Hue

12 replies
miki
Offline
miki
Gold
Posted February 20, 2023 at 10:54 GMT
#1641950
Hello everyone,

I hope somebody can help me with an issue that I have. I have been using a BeoLiving Intelligence for years with a Philips Hue Hub steering all lights in my house with the BeoLiving app.

For some reason, the communication between the BLI and the Hue Hub seems to be lost. I have no clue why, from working flawlessly to not working at all. I can steer all my B&O products as usual in the BeoLiving app and I can control all Philips Hue lights in the Philips app. But the lights don't react at all from the BeoLiving app.

I can't think of any changes made and don't understand why. I have restarted the BLI and the Philips Hub but no change.

Does anyone have any idea why this has happened and what I should do?

Thank you,

Miki

My B&O Icons:

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Beosound-A5.png Beosound-A5.png
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BE
Offline
beojeff
Bronze
Posted February 20, 2023 at 11:06 GMT
#1653891
Have you left the Hue with DHCP on or did you change it to a static IP address? Without a static IP address, the address can change and break the connection with the BLI. You just need to find the new IP address and correct that in the Hue system setting of the BLI.
CH
Offline
Chucky
Bronze
Posted February 20, 2023 at 22:13 GMT
#1653919
Did you try the bridge if your lamps work in the Hue Bridge. If so indeed a static ip in your router is the way to go.
miki
Offline
miki
Gold
Posted February 21, 2023 at 19:06 GMT
Edited February 21, 2023 at 19:21 GMT
#1653938
Thank you for your answers!

I must be doing something wrong though. I'm not so good at these things...

I know how to set a specific IP-address for the Hue bridge. But how do I find out which IP-address the BLI is using?

The BLI is set on Function 4 (Set network settings to use DHCP). I tried Function 3 (Set network settings to fixed IP (192.168.1.10)) but then it wouldn't connect at all.

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Shape.png Beosound-Shape.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-A5.png Beosound-A5.png
Beoremote-One.png Beoremote-One.png
Beoplay-V1.png Beoplay-V1.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-H8i.png Beoplay-H8i.png
Beoplay-EX.png Beoplay-EX.png
Beoplay-E8.png Beoplay-E8.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A2.png Beoplay-A2.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
BE
Offline
beojeff
Bronze
Posted February 21, 2023 at 19:37 GMT
#1653940
It's the Hue bridge that's needing the fixed IP address here -- not so much the BLI. I use the free Fing app to find IP addresses on my network.
BE
Offline
beojeff
Bronze
Posted February 21, 2023 at 19:39 GMT
#1653941
Note that you CAN keep the Hue bridge using DHCP. However, you will just need to go into the system settings on the BLI to change the Hue address whenever it gets changed. The same is true for Wemo devices. It's just easier to give them fixed IP addresses so you don't have to make those changes repeatedly.
miki
Offline
miki
Gold
Posted February 21, 2023 at 20:28 GMT
#1653943
Ok. I'm starting to understand but still no success.

Using Fing as you suggested, helped me finding the BLI IP-adress.

I changed the network settings of the Hue Bridge to manual and entered the same IP-adress as the BLI.

When I do that however, the two devices seem to have a conflict with each other. The BLI is constantly losing connection and is reconnecting all the time.

What am I doing wrong...?

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Shape.png Beosound-Shape.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-A5.png Beosound-A5.png
Beoremote-One.png Beoremote-One.png
Beoplay-V1.png Beoplay-V1.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-H8i.png Beoplay-H8i.png
Beoplay-EX.png Beoplay-EX.png
Beoplay-E8.png Beoplay-E8.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A2.png Beoplay-A2.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
Severed_hand_of_skywalker
Offline
Severed_hand_of_skywalker
Bronze
Posted February 21, 2023 at 21:45 GMT
Edited February 21, 2023 at 21:45 GMT
#1653947
The BLI and the hue need DIFFERENT IP address's.  Every device on the network does.

On most routers you can keep all your devices on DHCP but tell the router to assign them the same static IP address to them every time

For example you tell your router to give the BLI an address of 192.168.2.20 and the Hue 192.168.2.21

Location: Toronto, Canada

miki
Offline
miki
Gold
Posted February 24, 2023 at 09:01 GMT
#1654008
Sorry for asking for more help but I just can't get it to work.

I have set Philips Hue to IP 192.168.0.148 and the BLI has IP 192.168.0.149. Still doesn't work.

Can it be something else than the IP address? Both the Hue Bridge and the BLI work flawlessly separately.

I guess I could remove Philips Hue as a device from my BLI and reconnect as a new one but then I assume I will lose all the programmed lights and my scenes. It is possible to somehow save all the settings in the BLI and to apply them when reconnecting the Hue bridge?

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Shape.png Beosound-Shape.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-A5.png Beosound-A5.png
Beoremote-One.png Beoremote-One.png
Beoplay-V1.png Beoplay-V1.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-H8i.png Beoplay-H8i.png
Beoplay-EX.png Beoplay-EX.png
Beoplay-E8.png Beoplay-E8.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A2.png Beoplay-A2.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
BE
Offline
beojeff
Bronze
Posted February 24, 2023 at 13:08 GMT
#1654015
Remember that I mentioned earlier that you need to correct the IP address of the Hue bridge in the system settings of the BLI for Hue. The BLI settings will probably prompt you to push the button on the Hue bridge to re-establish the connection.
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