Broken wires in the plug are very very common.
And since a 7-pin plug does not work with non-B&O and is replaced often with a 5-pin standard plug, there is no ir control. Usually the 2 extra pins get lost... and they are very rare and very expensive.
And when it comes back to B&O hardware, there is no 7-pin B&O plug available, since 7-pin are non standard and very expensive.