"Red Dot" indicates:  no ML connection established

Thanks for you quick answer....

But I managed to make it worse: after a last soft-reset the system came up with the Windows Backupscreen where one could choose between "Beomaster5" and "Beomaster5Recovery"; I let it start up and the normal interface came up (where to choose betweeen N.music, n.radio, ... on the right and "mode", "artist", "cover", "title"... on the left -> problem was, that the wheel and other input gears of the BS5 did not react - so I did a soft-reset again and now the BS5 only shows the red light but there's no reaction turning the wheel or pushing the small button behind.

I can hear the BM5 starting up (fan runs)

I checked the cables - they are all in place...

Hi,

Do you have image on the TV ? (if it is connected)
If you use the remote , do you hear music ? 
Sometimes it takes some time after a reset before the system will react ...

nico 

I do not have a TV connected;

it seems that there is no connection between the BM5 and the BS5 -> ok, some energy must be there because of the red light, but there is no reaction nether turning the wheel nor useing the remote

maybe a cable has broken? but by starting the master there should be a "picture" on the screen...

f5434964 wrote:

...after a last soft-reset the system came up with the Windows Backupscreen where one could choose between "Beomaster5" and "Beomaster5Recovery"

Be patient, don't disturb this process - it may take a while.

During this process the unit may boot - be patient till the unit (hopefully)
comes "back to live" again.

After this you should trigger a "manual software update" to install the recent SW version again, and,
as before, don't disturb ...  

yes, I know I've some mistakes;

there is no reaction at all; I also tried to connect a monitor to the DVI-output (no other gears connected) and again nothing on the screen; it seems that the HDD starts up also the red light turns to green but that's it;

something seems to be "broken" ... no idea left

Thanks for all your help - maybe if you have further ideas please let me know

Regards Elmar

Does sort of hang then it keeps trying to boot up? ...if so could be the ram!

I'm afraid it's a hardware issue...ok, if done some resets but the BM5 is a kind of PC and there should be a kind of BIOS?!?!?

now: plug in the BM I the led turns green and I can hear something starting up - I think its the HDD but nothing else is happening; the BS5 shows the red light but there is no reaction turning the wheel or pressing any button...

with the on/off switch on the BM I can shut it down so the noise within stops and the led turns to red

... 🙁

I do not have any idea left what I could do - do not want to open it...

elmar

I`m afraid you are right. If it`s an early BM5 - one of the first in 2009 - it might be a faulty mainboard. A known issue. My BM5 had a similiar problem and got a new mainboard - under warranty.

Stefan