Hi i got the same problem yesterday, but by cutting off the electricity some time got me up running again. it happend some times but eventually i got in the service menu and made recovery, which have help me so far !!! i called B & O this afternoon, but they would'nt speak with me about the problem they just told me to speak to the shop where i bought it. thats the worst customer service i'd ever experienced. i told them that i have a beosound 5 with beolab 5, and that i have problems with blue screen of death! i made a .log file from the system i could offer to send to their tecnicians, so they had the possiblity to check the system, but they only told me call, your local shop, and ask the local shop to call us. WHAT !!!!

I honestly think this is kidding with people, who bought an overpriced product from them !!

I concur that what you experienced is unacceptable customer service. I, too, have encountered this recent attitude from "Beo(doesn't)Care" referring me back to the dealer. My dealer is fantastic, but I don't expect the dealer to have the level of technical knowledge that I would expect from BeoCare. Was your experience in the U.S.?

Hi guys

Sorry you have had bad experiences.

Are your models early examples? As there were a few that had faulty motherboards, otherwise apart from the odd bad cable we have found them fine and very reliable.

Hello,

my model is from May and I just got confirmation that the motherboard is defect. They told me that they will replace the motherboard and then I really hope that the issues are solved.

But I agree: the dealer is very good, but B&O itself is difficult.

Gerald

Well, i did an recovery, and i luckily did'nt have the problem so far, after that!!

So i cross my fingers, and see what will happend in the nearby future.. 

But i had to find out my self, how i had to do a recovery, because B & O refused to help me in any way. they just said: go to your dealer!!! Why do they bother to have a customer support, when they don't want to support ?? i even saved a debug-information from the beosound 5 and offered B&O customer support to send this file to them, so they could check if something was wrong with the machine! BUT NO again. they just said: Sorry we can help you!! go to your dealer ! I told them that i just bought a beosound 5 + a set of beolab 5, which cost me a great deal, and after 2 months of use, it won't work anymore, how can you, B&O, *** on your customers by saying, we won't help you in any way, just go to the store where you bought it.

My luck was that im fairly convenient with a pc, and did find a way to enter service menu, so i could make a recovery !

But why could'nt B&O not even help me with that ??

I hope i'll not have more problems this year, but i fear what it cost or what will happend when the harddrive breaks down, with this kind of service??

Lars

Denmark

Well today it died !!! Same symptoms as yours!! black screen, and the red dot is not blinking, only lit up.

Can't start it up.. So i have to send it in..

That's remember me about a year ago, i had a failure with a dell notebook which cost around 700€, they just send a technician to my house and fix the problem in no time!

Here i buy a complete hifi system to around 25000€, and customer service just say sorry, nothing we can do about it. Contact your dealer so he can contact us, so you can try to send it in for service !!

Well i bite it. and will send it in on monday !!

Hej gronkjaer,
jeg skriver til dig på dansk da det er noget nemmere end engelsk.

Jeg tror problemet med din BM5 er dit motherboard. Jeg har selv haft samme problem, faktisk med 2 BM5. Den første blev skiftet til en ny model efter kort tid. Efter et stykke tid fik jeg problemer med den nye BM5 igen. Problemet er med garanti dine printbaner tæt på RAM soklen. De første produktioner som B&O lavede blev RAM-blokkene sat i således, at de blev presset på midten af RAM blokken, hvilket giver et utrolig stort press på selve printbanerne og det kan printbanerne ikke tåle. RAM skal sættes i soklen således, at de bliver presset ved hver ende, så opstår der nemlig ikke problemer.

Jeg snakkede både med min forhandler og BEOcare. Min forhandler har den bedste service jeg har oplevet ved en HI-Fi forretning. BEOcare har jeg haft mange uheldige samtaler med. De ved ikke rigtig noget, meget ærgeligt at B&O ikke har kompetente supportere.

Min forhandler sendte en tekniker ned til min adresse og han havde nyt bundkort og nye ram med. Det var ham som fortalte mig omkring problemet med printbanerne. Nu har der ikke været et eneste problem med BM5 siden...den virker hver gang.

Håber du får din BM5 til at virke igen efter en reparation.

/mite

Tusind tak for svaret !!

Tusind tak for svaret !!