Beosound 5: Red Led is blinking, system does NOT react and other issues with that unit ...

28 replies

Good evening,

I listened to some music on the BS 5, switched it off, left home.

When I came home and wanted to start, nothing happens and I saw the red LED on the BS 5 blinking. When I press the power switch on the Beomaster 5 and the indicator Led on the Beomaster 5 switches from green to red the red LED on the Beosound 5 still blinks!
The same happened to me yesterday.
After rebooting the unit is normal ... but how long? What's wrong with it?

 

Other issue:
My BS 5 doesn't wake up when everytime when I press N.Music or N.Radio; the BS 3000 starts, some seconds after this the Beolabs (connected to the BS 3000) switch on but I don't hear anything from the BS 5.
I have to reboot the system again.

Actualy I'm not happy with those issues. I have a 200 Euro Audiosystem in the kitchen that works like it should but a 5000 Euro system is not able to behave like it should?

I think B&O should have installed the main components and a proprietary operating system into a flash rom and not that windows based crap :-(
Sorry, but actualy I'm realy in a bad mood about this!

Configuration: Beosound 3000 with Beolabs (Audiomaster, Option 1) connected via ML to the Beomaster/Beosound 5 (No Audiomaster).


The blinking red light means the BS5/BM5 is waking up (or potentially rebooting).  When you leave the BM5 idle for some time (not sure how long it takes), it goes to sleep (assuming it's not connected wirelessly via a wireless USB link).  It takes 10-20 secs for it to wake-up from this state.  This can seem like a long time when you're waiting for the music to start.  The "power button" on the BM5 is really a reset switch (the only way to fully turn off the BM5 is to unplug it).  The fact that the light was green before you pressed the reset button probably means you were just not patient enough.  That is, it was just waking up (green means OK), but you reset it before it could fully awake.

I have a similar setup (but BS9000 instead of BS3000, no TV) so I'll keep an eye out for what you describe (I've only had mine a couple days, but have had no problems so far).

Actually, I think/guess/hope the windows based crap is stored in rom... otherwise, I think they'd have to be more careful about that reset switch.

Stan

Hi Stan,

thanks for your reply and congratulations to your Beosound 5.

The problem is that the red Led blinked when I came home, so nobody operated the BS 5. So I can't understand why he tries to wake up when nobody is there. I waited about 5 minutes before I decided to reset or shut down the unit.

By the way: If you keep the reset switch pressed, the unit shuts off/down and the Led on the back goes red (you can hear the harddrive stop spinning).

But I keep watching it if the unit just tries to wake up  or if there's s.th. wrong. I hope its just lazy while waking up ;)


 

Maybe BS5/BM5 was doing a software update!?

Mine allso reboots by itself sometimes (appr. once a week don't know eksactly why). I can see it in the log files on the harddrive. Last time was 22-june 6:00

So if you got home 10 minutes later you might then have missed the action😁

The switch on BM5 is like an ordenary power button on your PC, can be set up to reboot/sleep/power off, if you hold it down BM5 switches of instantly, leaving XP normaly to do a diskscan on next boot.

Hi,

My Beosound 5 was doing exactly the same thing when I returned home last night, I had assumed that as it checks for siftware updates every Thursday morning at about 4.00 am, it had become confused when re-booting.

Interesting that both of us had the same problem, but it is working perfectly (as far as I am aware) so I'm not concerened.

 

regards

 

Paul

 

TWG wrote:

Actualy I'm not happy with those issues. I have a 200 Euro Audiosystem in the kitchen that works like it should but a 5000 Euro system is not able to behave like it should?

The two big BS5/BM5 problems I experience are:

1) The BM5 seems to lose the ability to be controlled from my Beo4 remote, so I have to manually reboot the BM5 and then it's fine

2) The BM5 sometimes, but rarely, shows the BS5 interface on my TV, rather than the BM5. Again, uncontrollable via the remote. However, the BS5 remains manually controllable.

My BM5 is connected to my BV7-40, which is then connected to speakers.

I'm 50/50 over my BS/BM5 at the moment. Does some good things and shows promise, but can be inconsistent and was very expensive for what it does.

status update:

yesterday I heard internetradio for a few hours, then switched the BS 5 off.
In the late evening I wanted to listen to some music, touched the controller and the unit starts blinking. I decided to listen to a CD and didn't touch the BS 5 anymore.

This morning I checked the BS 5 in the living room and it was still blinking.
After rebooting it twice the system worked. 

I'm feeling 50/50, too on the Beosound 5.
In terms of reliability it seems like a pure impertinence from Bang & Olufsen to deliver such a product to a customer! What do you do with a custom install? You have to run in the basement everytime, locate the Beomaster 5, power it off and reboot again? But not for this price! I'm gonna have some bad mood πŸ˜•
 

Been reading this thread with interest, my BM/BS5 has been doing this since install some Months ago. I have had the BM5 swapped and whilst it seems slightly more reliable it still exhibits these lock ups with the red LED flashing every now and then

I have found some consistency in reproducing the problem. It appears to occur when the link between the host PC and the BM5 is lost. I have managed to reproduce the problem a number of times by rebooting the host PC and also it occured when my router needed to be rebooted

The problem has been reported to B&O and they do not seem to have any ideas how to resolve

Steve

Wow, it's funny to read how many symptoms my machine has. I don't know if I should be proud about that 😁

But the question is:
Should I annoy my dealer to service the unit while B&O still doesn't seem to have a solution!?
On the other side: It can't be that a 5000 Euro unit is that worse ...  it is embarassing to reboot the unit when you have friends at home just to listen music!

I think the more of us that demand a resolution to this from our dealers the better. It will add pressure to Struer to understand and remedy the problem. So far I am being told by B&O that its only me experiencing the issue

I agree its embarrasing to have to reboot the unit, especially as my BM5 is on a different floor of the house to me BS5. Doesnt look too good when we have friends round admiring the BS5 to have to disapear upstairs when I want to demo it to them

My wife has also lost all faith in the BS5, I was on a business trip recently and when I got back the unit was blinking and my wife said "Oh yes it always does that, I dont use it any more"

Cheers

Steve

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