Hi Oliver, thanks for the swift response.  I have reapplied the file several times.  I never receive an error message in the configuration tool itself the configuration software appears to be applied successfully.  Unfortunatley I always see the 'USB device not regonised' bubble in Windows and find that the usage of the 'standby', 'fast forward' and other physical keys are not usable on the Beo6.

I have exactly the same but everything gets programmed  propperly. Is these standard commands created by the software or your own buttoms?

yes - these are the standard commands created by the software - they are the physical buttons on the device and the issue is consistent no matter what is selected.

that is the hardware then, and that you cannot be programed, the hardware will be broken, can you for example turn volume up and down with the turning wheel? that is the hardware as well.

Hi, yes the wheel works fine.  The issue is confined to the standby, fast forward, stop and right keys only.

if the hardware does not work that should not be linked with the software as it is hardkey not programmed by the software-conatct B+O for service I suggest...and good luck :-)...thge service get worse and worse

It can be an issue with the software, try this trick:

Hi thanks for the tip - do I do this before I apply a config file i.e. the charger being connected to the PC via USB or following the application of a config file? many thanks

After you have updated the Beo6 and whenever you experience the dead hardkeys.