Beo 5 wont charge ?? how to access the battery ??

8 replies
S(
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spiderscott (archived)
Bronze
Posted May 18, 2009 at 12:16 GMT
#1780730

My beo 5 for some reason has stop charging. This seems to be after upgrading to software version 2.2 when it preformed the firmware automatic upgrade to 1.40a . Since then my Battery level always is empty and if I leave iton the charger (i have 2 chargers which both have been tested to work) it will not charge.

If i take it off the charger it lasts a couple of seconds then says 'recharge battery' on the display ??

Any Ideas ?

Also I tried removing the 3 screws at the bottom of the beo5 (on the charge pad) all teh connectors internally were fine. But i was wondering how you could access the rechargeable battery inside .....anyone got a service manual ?

cheers

Scott 

S(
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spiderscott (archived)
Bronze
Posted May 18, 2009 at 12:19 GMT
#1780731

forgot to mention ..... when i put teh beo5 remote on the charging doc, it is fully recognised and comes up on the display with 'charging' 

 

mystery !!

Q(
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Quim43 (archived)
Bronze
Posted May 18, 2009 at 13:10 GMT
#1780732

Hi

Is your charger plugged in to the PC via USB, or is it connected to the mains?

Don't charger it on the PC, use the mains.

M(
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michvmq (archived)
Bronze
Posted May 18, 2009 at 15:00 GMT
#1780733

Maybe this help....

 

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spiderscott (archived)
Bronze
Posted May 18, 2009 at 17:57 GMT
#1780734

Perfect thanks guys for your help, I changed it over to charge on the mains and left it for an hour and it has now started charging.

 

M(
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Medic394 (archived)
Bronze
Posted May 18, 2009 at 18:14 GMT
#1780735

Hi i have had my Beo  5 for just over a week now and it works fine i have noticed that my software version is 1.34a how do i get the latest version do i have to goto my dealer for the upgrade or can i do it if so what cables do i need.

Keith Saunders
Offline
Keith Saunders
BronzeFounder
Posted May 19, 2009 at 02:25 GMT
#1780736

Medic394 wrote:

Hi i have had my Beo  5 for just over a week now and it works fine i have noticed that my software version is 1.34a how do i get the latest version do i have to goto my dealer for the upgrade or can i do it if so what cables do i need.

If you have got firmware version 1.34a loaded in your Beo5 it means your dealer who programmed it, did not use the current version 2.20 otherwise the firmware would have been updated to 1.40a.

I suggest you go back to your dealer and get it updated.

 

Location: Hampshire, England

B(
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Burnix (archived)
Bronze
Posted May 20, 2009 at 03:00 GMT
#1780737

spiderscott wrote:

Also I tried removing the 3 screws at the bottom of the beo5 (on the charge pad) all teh connectors internally were fine. But i was wondering how you could access the rechargeable battery inside ..... 

I would definitely not recommend accessing the battery yourself. Removing the 3 screws is the correct way, but the you have to dismantle the bottom part completely and event then the battery pack is quite special (not standard sized batteries). You probably cannot get a new battery pack from your dealer or anywhere else since changing the batteries is not intended to be done by customers.

Best,
Burnix

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