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BeoPlay Official 'Seller Refurbished' in the UK....

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9 LEE
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9 LEE Posted: Tue, May 16 2017 10:02 AM

Bought this on eBay.  BeoPlay official UK 'Seller Refurbished'.

What's not to fear? It's from a representative of B&O UK so they'll have high standards, I thought.

Back it goes. I'll think twice next time.


9 LEE
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Absolutely filthy.... Sad


9 LEE
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Food residue and dirt in the socket connection box...


9 LEE
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Internal boxes destroyed. Not the end of the world, but how much does it cost to replace a little cardboard box and create a good impression?


9 LEE
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And finally, marks and scratches - plus little bits of food and dirt in the holes all over the unit...


9 LEE
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9 LEE replied on Tue, May 16 2017 10:11 AM

I've requested a return, obviously. I did try contacting them before opening a case.

Initial reply was one that implied "well what do you expect - it wasn't full price" - and now the lady dealing with me has gone on holiday. I tried emailing her colleague yesterday. No response.

At least they replied initially, I suppose... Erm..

Kiran
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Kiran replied on Tue, May 16 2017 11:17 AM

That looks nasty!

Regards

Kiran

Born in NL; I ride ML

Millemissen
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Does it work, at least?

MM

There is a tv - and there is a BV.

9 LEE
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9 LEE replied on Tue, May 16 2017 11:45 AM

Millemissen:

Does it work, at least?

MM

I haven't even powered it up. I didn't want to touch it any more than i had to - it smells, and it's filthy. Erm..

Millemissen
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Which 'representative of B&O UK' could that be?

Obvisiously he/she did not not know, who he was dealing with.

MM

There is a tv - and there is a BV.

9 LEE
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9 LEE replied on Tue, May 16 2017 2:08 PM

It's a company called 'Kondor' - who appear to be a company of purely box-shippers...  That may explain the fact that nobody has checked it.

Sloppy.....

At no point would I ever say "do you know who I am?" - I just acted like a normal customer, hit the buy-it-now button, and looked forward to a Black BeoLit 15 in my bedroom.

Such a shame.

I've just had a notification that the seller has accepted my return - please send back for a refund.  I did ask on the return if they could just swap it for a clean and undamaged example, but it appears it wasn't read.

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