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Beovision 14 issues

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andersenpost
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andersenpost posted on Mon, Jan 2 2017 2:44 PM

Hi,

I have bought the beovision 14 55" 3 weeks ago - and i love it!

.. but some things is really bothering me:

1) after I added a HDD, then its not possible to get an alert when a specific tv-show is on - this due to that the new "record" option replaced to old "plan" option - can I get i back somehow?

2) The tv guide keeps crashing - do you know when the next software upgrade is planned?

3) Chromecast streaming keeps crashing - it worked smoothly on my old beo11

4) when I power on my tv to radio it often turns on normal tv and vice versa - have you experienced the same?

5) can I add spotify as an option directly on the remote?

thx

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BartS
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BartS replied on Fri, Jan 20 2017 6:11 AM

B&O (via dealer).

mr_anders_son
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BartS:

B&O (via dealer).

Ok but was it your dealer who fix this or a offer from B&O??

BeoVision 14-55 oak...BeoLab 8002 as FRONT....BeoLab 4000 as REAR....BL19 SUB copper 90's edt....BV5 2xHDMI....BV7-32 MK3....BC6-26....Beosound 9000....BeoRemote One BT....Beo6....Beo4....Beo4 Cinema....BeoLink 7000....Serene....H8....H6 90´s Rose Gold edt....Form 1....U70...A2 Black Copper Special Edt

BartS
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BartS replied on Fri, Jan 20 2017 3:13 PM

The compensation is initiated by B&O due to lots of problems and the expenses of the compensation are also for the account of B&O. The dealer does the communication with B&O.

phirstpro
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I may may add that it's a pretty poor offer from such a company for all the hassle we have had to endure!

I

BartS:

The compensation is initiated by B&O due to lots of problems and the expenses of the compensation are also for the account of B&O. The dealer does the communication with B&O.

have received this to day from my dealer  I don't think it tells me anything new. 

 

phirstpro
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My post failed to include the pasted text!

phirstpro
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BartS:

Same here. Offered a BP A1. Marvelous equipment giving its size!

I have to say, it's a poor offer from such a premium brand given all the hassle we have had to endure since release. 

 

Ive had a message from my dealer today with an insert from B&O. It doesn't say anything new really.

 

 

mr_anders_son
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BartS:

The compensation is initiated by B&O due to lots of problems and the expenses of the compensation are also for the account of B&O. The dealer does the communication with B&O.

Ok but my dealer knows nothing about thisUnsure

BeoVision 14-55 oak...BeoLab 8002 as FRONT....BeoLab 4000 as REAR....BL19 SUB copper 90's edt....BV5 2xHDMI....BV7-32 MK3....BC6-26....Beosound 9000....BeoRemote One BT....Beo6....Beo4....Beo4 Cinema....BeoLink 7000....Serene....H8....H6 90´s Rose Gold edt....Form 1....U70...A2 Black Copper Special Edt

BartS
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BartS replied on Fri, Jan 20 2017 5:22 PM

I don't think it is a regular general compensation. Nevertheless I notice on this site that the A1 has more often been offered as compensation, so I think it is offered by B&O in case the complaints become too much for a specific BV or the pressure is raised too much by the owner and/or dealer.

It is at least a compensation for five months with a very, very, very unacceptably unstable BV. Note that I own a Horizon and not the more expensive BV14, so if the compensation is enough....

I have my fingers crossed for the update on January 31 and hope that at least the major stability problems are solved.

BartS
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BartS replied on Sat, Jan 28 2017 4:16 PM

Tuesday should give Beovision 14, Horizon and Avant NG owners the long waited relieve of stability issues..... Can't wait!

I hope the update is not postponed again..... 

Millemissen
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It is planned for release on Tuesday, yes - for the multiroom support etc you will have to wait untill March/week 10.

MM

There is a tv - and there is a BV.

BartS
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BartS replied on Sat, Jan 28 2017 4:55 PM

I know. At this moment the stability is my main concern. It is really that bad....

Alexwebb
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Here is the latest from my B&O team. 

 

andersenpost
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Finally the tv was software updated yesterday! :)

Experiences so far:

No crashing of the android menu / tv guide

More smooth load of menues

 

Have you guys found anything new and exciting in the update? 

kuyttendaele
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Installed it yesterday evening. Update went smoothly; remote was also updated. 

First impression

The Good

Picture looks smoother/sharper.

TV does not start-up anymore with the latest watched device; but starts up with the correct device selected from the remote

The Bad.

Bass-management bug is back (was resolved in interim update of november).

 

Will do a deepdive this weekend... #fingerscrossed

 

Karel.

 

 

BartS
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BartS replied on Wed, Feb 1 2017 9:28 AM

kuyttendaele:

Installed it yesterday evening. Update went smoothly; remote was also updated. 

First impression

The Good

Picture looks smoother/sharper.

TV does not start-up anymore with the latest watched device; but starts up with the correct device selected from the remote

The Bad.

Bass-management bug is back (was resolved in interim update of november).

 

Will do a deepdive this weekend... #fingerscrossed

 

Karel.

 

 

Thanks for your update. Similar impressions on my side. Only the bass management bug has never been gone in my case (but I own the Horizon, so maybe that is the reason).

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