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Beovision 14 issues

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andersenpost
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andersenpost posted on Mon, Jan 2 2017 2:44 PM

Hi,

I have bought the beovision 14 55" 3 weeks ago - and i love it!

.. but some things is really bothering me:

1) after I added a HDD, then its not possible to get an alert when a specific tv-show is on - this due to that the new "record" option replaced to old "plan" option - can I get i back somehow?

2) The tv guide keeps crashing - do you know when the next software upgrade is planned?

3) Chromecast streaming keeps crashing - it worked smoothly on my old beo11

4) when I power on my tv to radio it often turns on normal tv and vice versa - have you experienced the same?

5) can I add spotify as an option directly on the remote?

thx

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moxxey
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BartS:

And I have been convinced that they do the best...

It's it's anything like the BV7-40 SW debacle I had to go through, which went on for nearly a year, it takes B&O ages to fix problems such as this. Sure they "do their best" but remember these TVs are approximately 10x the industry standard, in terms of pricing. You'd expect them to be pretty much perfect from release, not make customers bug-test their TVs in a real-life scenario.

BartS
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BartS replied on Fri, Jan 6 2017 6:17 PM

... and that is exactly why B&O should do the very best they can and show customers they do. If they are not able to fix the many issues in a reasonable time (in a few weeks, not in months or years) it will become the end of the brand. Or at least the end of all software driven Beosounds and Beovisions.

 

 

phirstpro
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The TV Radio thing sound like a set up issue. Have you checked the allocation settings?  I'm not using the internal tuners/radio as I'm using SKY Q, Apple TV, Nvidea Shield and a Sony BlueRay player.

 

all the other stuff "may" be sorted soon! With the next software update. 

phirstpro
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The TV Radio thing sound like a set up issue. Have you checked the allocation settings?  I'm not using the internal tuners/radio as I'm using SKY Q, Apple TV, Nvidea Shield and a Sony BlueRay player.

 

all the other stuff "may" be sorted soon! With the next software update. 

phirstpro
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The TV Radio thing sound like a set up issue. Have you checked the allocation settings?  I'm not using the internal tuners/radio as I'm using SKY Q, Apple TV, Nvidea Shield and a Sony BlueRay player.

 

all the other stuff "may" be sorted soon! With the next software update. 

andersenpost
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any news from your dealer?:)

kuyttendaele
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"We expect a software update in week 5 to resolve most, if not all, of these "teething troubles". Another update is expected in week 10.

That was the last message from BeoCare last week...

Karel.

 

digi
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digi replied on Wed, Jan 18 2017 7:21 PM

Do you know, which problems will be fixed with these two updates?

BV 14-55 mit BL 18, BL 8000, BL 2, BeoRemote One-BT, ATV 3; BS 9000 & BS 4500 mit BL 12-3, BL 12-2, BeoLink 1000, AAX 2; BeoLine mit BC 2, BC 6000; BS 8; BeoVox CX100; BeoTime (analog), BeoTime (digital); Earphone A8+H3

Sandyb
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Sandyb replied on Wed, Jan 18 2017 8:36 PM

dealers have an email from B&O with a long list of issues that the update will address........multi-room is not part of the week 5 update, that will be part of the week 10 update......

Sandyb
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Sandyb replied on Wed, Jan 18 2017 8:42 PM

I believe the dealers were giving buyers an Apple TV initially......and subsequently a free A1.........i got 400 pounds, which i used against my new BS2 (which i really really like).........such a shame, the BV14 is such a magnificent looking unit.......

phirstpro
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andersenpost:

any news from your dealer?:)

I've badgered my dealer for specific information about the "imminent update" and all I could get was "At the end of the month" with many issues being resolved!

The second update date will deal with multi room issues.  This will come end Feb beginning of March

I pushed him on compensation and have been offered a 3 year extension to my warranty or a BP A1.  We were given a free Nvidea Shield as part of the initial install to get Netflix UHD (Apple TV is only HD). It's not been very successful though. It screws up the sound porcessor so when you close Netflix and return to SKY it all sound very wired. 

 

Here's hoping that we will get a stable system worthy of the B&O badge soon. 

phirstpro
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I got an Nvidea Shield and have been offered a BP A1 or warranty extension. 

Sandyb
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Sandyb replied on Wed, Jan 18 2017 10:15 PM

yep, audio issues aplenty...and similar to yours......switching from my Fire TV 4K box back to TV(SKYHD) and the sound goes all weird / slow mo / garbled.....been main main issue, that and the audio signal just disappearing..........Android TV is about to release 7.0 version, wonder if B&O will make that part of the upcoming updates....(doubt it).....

BartS
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BartS replied on Thu, Jan 19 2017 9:21 AM

Same here. Offered a BP A1. Marvelous equipment giving its size!

mr_anders_son
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BartS:

Same here. Offered a BP A1. Marvelous equipment giving its size!

From your dealer or B&O??

BeoVision 14-55 oak...BeoLab 8002 as FRONT....BeoLab 4000 as REAR....BL19 SUB copper 90's edt....BV5 2xHDMI....BV7-32 MK3....BC6-26....Beosound 9000....BeoRemote One BT....Beo6....Beo4....Beo4 Cinema....BeoLink 7000....Serene....H8....H6 90´s Rose Gold edt....Form 1....U70...A2 Black Copper Special Edt

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