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Beovision 14 issues

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andersenpost
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andersenpost posted on Mon, Jan 2 2017 2:44 PM

Hi,

I have bought the beovision 14 55" 3 weeks ago - and i love it!

.. but some things is really bothering me:

1) after I added a HDD, then its not possible to get an alert when a specific tv-show is on - this due to that the new "record" option replaced to old "plan" option - can I get i back somehow?

2) The tv guide keeps crashing - do you know when the next software upgrade is planned?

3) Chromecast streaming keeps crashing - it worked smoothly on my old beo11

4) when I power on my tv to radio it often turns on normal tv and vice versa - have you experienced the same?

5) can I add spotify as an option directly on the remote?

thx

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moxxey
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andersenpost:

2) The tv guide keeps crashing - do you know when the next software upgrade is planned?

I can only answer this one - but my local dealer claims that all these BV14 issues will be resolved in March in the next big software update.

It's ironic, as I enquired about moving up from my BV11-40 to a BV14-40, last October, and was advised to (temporarily) hold on this idea....until the sw issues were fixed. Since then the darned BV14-40 has had two price increases in the UK! Cheers B&O ๐Ÿ‘๐Ÿผ

Millemissen
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andersenpost:

3) Chromecast streaming keeps crashing - it worked smoothly on my old beo11

How did you do that on the 11?

MM

There is a tv - and there is a BV.

andersenpost
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I bougth an chromecast and attached it to the usb on the back :)

 

Millemissen
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andersenpost:

I bougth an chromecast and attached it to the usb on the back :)

Oh well - first time I've heard that.

Usually you - like with any 3rd party devices - you connect it to a HDMI port ;-)

MM

There is a tv - and there is a BV.

Rob.B
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Rob.B replied on Thu, Jan 5 2017 4:14 AM

I have a chromecast connected via USB and HDMI. the top connections panel on the 11-55 make it very easy to connect both. i haven't even tried the spotify app on the TV itself as the chromecast does a great job

Millemissen
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Of course that is the way to do it.

However, you will have to activate the HDMI port used before playing back, because it is an external source.

This said - that is less annoying than seeing the Chromecast chrashing all the time on a BV14 :-(

So why not do the same on the BV14?

MM

There is a tv - and there is a BV.

digi
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digi replied on Thu, Jan 5 2017 6:34 PM

My dealer told me, that B&O will rollout a software update at the end of january, which will fix the major problems.

Digi

BV 14-55 mit BL 18, BL 8000, BL 2, BeoRemote One-BT, ATV 3; BS 9000 & BS 4500 mit BL 12-3, BL 12-2, BeoLink 1000, AAX 2; BeoLine mit BC 2, BC 6000; BS 8; BeoVox CX100; BeoTime (analog), BeoTime (digital); Earphone A8+H3

phirstpro
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I had a brand new BV14 installed early November and it has been a nightmare. All sorts of issues from "no signal" whilst watching something on SKY, switching itself off during use, no control at all from remote for long periods etc etc.  Dealer eventually replaced with another brand new set after 4 weeks. It was better in some ways but problematic from the start, it could not find my BL 18's using WISA despite them being almost next to it!  Since them I've had various messages about power controller not working and YouTube has stopped working. The latest issue is it switching itself on during the night so when we wake up we have SKY without picture!

 

Iv'e owned several B&O Beovision products over the last 16 years and cannot recall having these kind of issues ever!

 

Im currently awaiting a reply from my store manager about imminent updates and its affect.  I'm about ready to send it back and buy something else!

 

anyone else out there with the same issues?

BartS
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BartS replied on Fri, Jan 6 2017 4:18 PM

Same problems and more. You are not alone.Smile

phirstpro
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BartS:

Same problems and more. You are not alone.Smile

 

Well that's reassuring in a negative kind of way!  I just wish B&O would come clean and inform its customers.  It should have never been released to the market in it's current state.  I really love it when it's not misbehaving but get so frustrated when it is.  

 

Have you you spoken to your dealer about compensation?

 

BartS
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BartS replied on Fri, Jan 6 2017 5:06 PM

Yes. The dealer network and B&O are fully aware of the issues. And I have been convinced that they do the best they can do to get the platform stable as it is going to have a very negative impact on the brand. I am curious how B&O will compensate "early adopters" of the new BV platform as 5 / 6 month waiting for a stable software version is not acceptable.

Millemissen
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I'd suggest - by giving them a free M5 ;-)

MM

There is a tv - and there is a BV.

phirstpro
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I agree.  It will put a significant dent in the brand as in normal circumstances we, the consumer, would not expect or tolerate this standard. If I had bought a OLED from Currys and had these issues it would have gone back weeks ago. It's only the commitment and assurance from B&O that has stopped me seeking a full refund!  

 

Im currently awaiting an email from my dealer. It may include details of compensation offers.  If it does I'll let you know. I have asked for info on the schedule of software updates among other things so I have something in writing. 

BartS
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BartS replied on Fri, Jan 6 2017 5:32 PM

Thanks! The stability update is scheduled to be end this month anyway.

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