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Beoconnect and Windows 10

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Snowteck
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Snowteck posted on Thu, Jan 28 2016 10:29 AM

Is the BeoConnect software for the Beosound 5 compatible with Windows 10?

I have just downloaded BeoConnect from the link in the online Beosound 5 guide and I get no response when clicking on the BeoConnect desktop icon

 

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Deepwater
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Think I have the same problem. To be compatible with a new Beomoment I need to convert all my music on Beomaster from WAV to FLAC format but I'm struggling to get into Beomaster with a Windows 10 PC.

Can anyone help please..??

sorenfelden
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I have the same problem. My perfectly working Boconnect suddenly disappeared form the tast line and the icon on the welcome screen is unresponsive. So I deleted the app and downloaded it again. Still unresponsive. To my horror the B&O download site states "There is no support for Windows 8.1 and onwards". Surely they must be kidding - the cannot treat custoers like that so soon after discontinuation. One of the reasons you want to pay big bucks for B&O is an expectation that it will have a lifetime of at least several tears! WTF? Any solutions out there?

Griebel
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There are problems with Windows 8 as well. I have been using BeoConnect for some time under Windows 8, and today suddenly without any action, it stopped working. The program does not start anymore. Tried to run BeoConnect manually, but nothing happened. I uninstalled the program, resinstalled it, stopped the firewall, but it didn't help: the program does not start anymore and I don't have any error message.

 

koning
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Griebel check your ipadres in the beosound and computer.

Windows 8.1 and beoconnect works very well,no problems at all!

Carolpa
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Use the Windows file explorer directly.

First make a netshare: something like this on the command prompt (run cmd as administrator; where the second BM-USER is the default password):


C:\>net use * \\beomaster5\bm-share$ /user:BM-USER BM-USER
local drive "x"  : is now connected to \\beomaster5\bm-share$.

sorenfelden
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Griebel, sounds like my problems too.

Koning, how do you check IP-adresses - and then what...?

Carolpa, "something like this" might not be helpful but for the few who figure out what "something like this" actualy means" - and where you even get to enter that stuff. Hopefully B&O don't expect their customers to do the programming themselves.... :)

Hopefully B&O resolves soon.

koning
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On the beosound 5 display you can see the ip-adress

The ip-adress from beoconnect must be the same.

sorenfelden
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Koning, thanks. But the probllem that I, Griebel and others have is that Beoconnect has simply vanished from the face of the earth - it used to be in the task line. There is still a B&O icon on the desk but it is completely irresponsive and does not open the actual Beoconnect app when you click it or right click and press "Open". Nothing happens. So you cannot even open  Beoconnect. Same thing if you try to download it again. So Iøm not sure what relevance the IT address of Beoconnect is if it's not even there - and how to check it if it's not there........

sorenfelden
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Thanks Koning,

But it's not a question of it not being able to "find" the BS5/BM5. It's a question of the Beoconnect vanishing into thin air. The B&O icon (from which you operate the app, including the selection etc) used to be pinned to the task line just disappeared - the only thing left is the B&O icon on the desk but it is unresponsive to any action (if you right click it and hit "Open" absolutely nothing happens).

Same story is you re-download it; The Beoconnect Install Shield Wizard seems to finish and the B&O shortcut icon appears on the desk but then... nothing. Beoconnect does not launch and you cannot prompt it to launch.

There is another thread on this and the problem seems to affect both Windows 8 and 10 for some users.

sorenfelden
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Just got this reply from B&O mothership (in Danish). Essentially, you need to "map" the network drive manually in pathfinder and, as Koning rightly pointed out above, you will need the BM5 IP-address. Not sure whether this procedure means that Beoconnect is now obsolete and that it's oldfashioned "back office" drag & drop from now on..... Will try sometime over the next few days.

BeoConnect kører desværre ikke 100% kompatibelt med Windows 10, men nedenstående procedure skulle gerne lade dig overføre din musik til BeoMaster 5:
• Netværksdrevet skal mappes manuelt i Windows Stifinder
• Du finder BeoMaster 5 IP-adressen på BeoSound 5 under INDSTILLINGER - NETVÆRKSINFO
• På din PC: Åbn 'Computer' og vælg 'Map network drive'
• Map et ledigt drev til: \\<BeoMaster 5 IP-adressen>\bm-share$
• Angiv brugernavn 'BM-USER' og det password. som er gemt under CLIENT PASSWORD på BeoSound 5
• Vælg nu drevet og navigér til "Music"
• Du kan nu trække og slippe musik fra din musikfolder til BeoMaster 5 bibliotekek
Griebel
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I was able to solve de problem by doing the following actions, but I’m not sure if all were necessary. I'm running Windows 8.0

-          Uninstalled et reinstalled BeoConnect (it still didn’t work)

-          I allowed BeoConnect.exe in the Firewal (in and outgoing traffic)

-          I replaced the file ‘setup.xml’ in ‘User\AppData\Roaming\BeoConnect\’ by another ‘setup.xml’ file from a computer running Vista on which BeoConnect works.

-          I changed the drive letter of BM-Share$

 

…and it worked fine.

sorenfelden
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Hi Griebel,

Great for you! Interesting the problem related to both Windows 8 and 10.

However, arguably it is not the customers' job to re-program their computers to get a relatively new and expensive B&O piece to work. It's B&O's job, actually it's their moral duty and customers will remember if they don't. I bet most people wouldn't even know how to do what you wrote below, myself included. 1st bullit is easy, 2nd bullit wouldn't know how to do it, 3rd bullit absolutely no clue how to do it (and don't have a good file from another computer), 4th no idea what that even means.

I wish people would report their problms to B&O headquarters - they are very nice but I suspect their need a bit of a push to do something about it.

Would Tesla sell a car and a year later say "sorry, we won't update the software, and sorry you can't charge your car any more. You might want to hire an engineer to fix it yourself"? It B&O can't (=won't) service a software based product for a reasonable time (some years) after taking it out of production they shouldn't market it at all. Just saying....

 

Griebel
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sorenfelden:

4th no idea what that even means.

My fault, I didn't make myself clear enough. You can change the letter of the drive of your BM5/BS5 in the settings of BeoConnect. Of course to be able to do that BeoConnect must launch.
sorenfelden
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Okay, after several hours I managed to connect my laptop to the BM5 and transfer music - not via Beoconnect (still doesn't download) but by manual drag/drop as advised by B&O headquarters.

1) Rightclick "Network" in the File Explorer menu (accessible from the task line, probably at the bottom left of your screen)

2) Choose "Map network drive"

3) Choose a drive (it will probaby suggest "Z" which should be fine)

4) Enter "\\<BeoMaster 5 IP-adress>\bm-share$" (not the " though) - you'll find your BM5 IP-address in the BM5 ifself - can't remember exactly where but easily found)

5) Here's what B&O forgot in their instructions; Remember to check both "Reconnect at sign-in" and "Connect using different credentials"

6) Blick "Browse" - this supposedly looks for the BEOMASTER5 folder - if it finds it, click it (sometimes it would find mine, other times not). During my successful attempt it actually didnøt seem to find it, but I clicked "Finish" anyway and it worked because it prompted step 7.

7) Enter username "BM-USER" (again, not the ") and the BM5 password - if you cannot remember it you can enter a new one directly on your BS5 (forgot where but it's something about quickly clicking right arrow twice followed by OK - but forgot in which menu - can be Googled....)

8) Your PC will now create a "bm-shares" folder under "This PC" - click it to expand it and a "Music" sub folder becomes visible. You can can drag/drop music files to the "Music" sub folder from, say, iTunes etc.

It's a pain in the ar.. but it works. Only question; How do I use/revise playlists - I can't see any colour coded folders in the bm-shares folder. Doing it manually on the BS5 is possible but even more of a pain in the ar.. Any suggestions welcome!

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