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Spotify playlist issues on BeoSound 5

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This post has 70 Replies | 10 Followers

petermc
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Australia
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petermc replied on Tue, Feb 28 2017 9:55 AM
Yep still having problems with Playlists not loading.

Have sent an email to Spotify to ask for an update as it's now 2 months since the problem seemed to surface.
nico vercammen
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 same problems overhere....

I wonder if this has something to do with Spotify no longer supporting windows XP...
It just stalls some time when you are using  the playlists. I think it is a bit better then a month ago but it still stalls which is annoying

It  was a very very stupid idea from B&O to use windows XP embedded.
Although the BM5/BS5 is stable these days (except for the Spotify part....). The systyem reboots itself after a couple of days ( a way of keeping it stable I guess...)
They should have gone for Linux, much more stable and you do not need to reboot every 3 days ... ;-) + easier support for the coming years.

It's a pity  that software is now determining the age of a product and not the hardware...  
The BM5/BS5 is not even 7 years old...
Maybe B&O should propose an upgrade price to the Moment for BM5/BS5 owners .... ;-)

 

nico

 

David Coyne
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Greetings

I  also am now having problems with Spotify on my Beosound 5.

None of the functions appear to work and I receive a message stating  "LOADING". Nothing seems to load despite waiting 10 -15 minutes.

I have rebooted the unit several times via the beomaster.

I have logged out of spotify on my laptop and desktop.

I have deleted my spotify account and reinstalled on the beomaster 5 and still it doesn't work.

Up until about a week ago it worked perfectly fine.

My local dealer seems to know nothing of the issue and thinks it may be a 'wifi' issue. Given it is hard wired to the modem and NRADIO works fine, that certainly isn't the issue.

Any suggestions?

 

David

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

Duels
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Duels replied on Sat, Mar 4 2017 12:48 PM
David Coyne:

Any suggestions?

Hi David. Have you deleted the Spotify produced playlists such as discover weekly? This seems to have worked for others including myself.
David Coyne
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Hi Duels

 

Thanks for the reply.

I did as you suggested and unfollowed 'discover weekly'. This gave me a little more functionality however i still dont have all functions restored. For example i cant seem to use the search function anymore for a particular artist.. i just receive a 'loading' message which goes on forever , the whole unit then freezes and i have to reboot from the power again.

I must say i have had nothing but problems with my bang and olufsen sound systems... software after software problems... sometimes I wonder if it wouldn't be easier to just use an iPad- not as sexy but far more functional :(

 

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

David Coyne
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Now 'daily mix' has appeared and i cant seem to be able to delete or unfollow- is there something im doing wrong?

 

Regards

 

David

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

beoandy
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sissi not kangaroo
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beoandy replied on Sun, Mar 12 2017 10:57 AM

still no solution with the spotify playback from playlists. it´s a big shame for b&o! the spotify playback was the big advertised function on the beosound 5. still software problems since weeks!

BS Ouverture, BS 9000, AV 9000, Avant 32 DVD, BV9, BV6-22, BS 5, BS 4500, BS 7000, BC 9500, Beo6, BL Penta, F1000, BLGW, etc....

koning
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koning replied on Sun, Mar 12 2017 12:01 PM

nico vercammen:

 same problems overhere....

I wonder if this has something to do with Spotify no longer supporting windows XP...
It just stalls some time when you are using  the playlists. I think it is a bit better then a month ago but it still stalls which is annoying

It  was a very very stupid idea from B&O to use windows XP embedded.
Although the BM5/BS5 is stable these days (except for the Spotify part....). The systyem reboots itself after a couple of days ( a way of keeping it stable I guess...)
They should have gone for Linux, much more stable and you do not need to reboot every 3 days ... ;-) + easier support for the coming years.

It's a pity  that software is now determining the age of a product and not the hardware...  
The BM5/BS5 is not even 7 years old...
Maybe B&O should propose an upgrade price to the Moment for BM5/BS5 owners .... ;-)

 

nico

 

I would upgrade to a moment only when they use the same materials.

No plastic,no cheap chinees tablet

B&O make it 1000 euro more expensive and use real materials!

 

jhamers
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jhamers replied on Wed, Mar 15 2017 5:51 PM

I had the same problem and deleting all the Spotify generated playlists (but keeping the ones i made manually), fixed the issue.

This system is becoming the biggest disappointment in my life... ;-)

 

David Coyne
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I still cannot delete 'daily mix'.. I cannot see anyway to do it?  I even went to Spotify help desk and they said it is not possible to delete.

 

I 'unfollowed' discover weekly and radar but cannot delete daily mix. How have others done this?

 

Some functionality returned after unfollowing discover weekly but not all functionality returned.

 

Any further suggestions?

 

Regards

 

David

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

Duels
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Duels replied on Thu, Mar 16 2017 7:16 AM
David Coyne:

I still cannot delete 'daily mix'.. I cannot see anyway to do it? I even went to Spotify help desk and they said it is not possible to delete.

I 'unfollowed' discover weekly and radar but cannot delete daily mix. How have others done this?

Some functionality returned after unfollowing discover weekly but not all functionality returned.

Any further suggestions?

Regards

David

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

That's odd. I have the daily mix playlists showing on my Spotify account on my iPad/iPhone etc but not on the BS5. I haven't followed or saved the playlists however.

steelpan
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steelpan replied on Sun, Mar 26 2017 5:03 PM

Same problem here (since december 2016) and deleting all the Spotify generated playlists (but keeping the ones i made manually), fixed the issue.

Thank you to the forum to help this sort out.

Martin
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Martin replied on Fri, Mar 31 2017 12:33 PM

Hi, today ALL playlists is gone in Beosound 5. It willl not load playlists at all. Really bad!

I will take this issue to a new level with Bang&Olufsen! 

It sooooo badwill to sell this junk for soooo much money!!!

 

best regards

Martin Strom

 Sweden

Beovision 7-55 3D with Bluray (sw 13.12), Beolab 5 (sw 3.30a), Beolab 3, Beolab 3500, Beo4, Beosound 5, Beomaster 5,  Beosound 9000 Mark III (sw 3.4), Beo 6, Beolink Gateway (Beolink App)

petermc
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petermc replied on Fri, Mar 31 2017 11:54 PM
Have been back to Spotify & B&O about this.

Spotify replied yesterday that they have their top technicians working on this and hope to have a fix soon.

Not holding my breath as it's been going since Dec 2016

Peter
gysse2004
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My BS5 has been working up until yesday, now it will not load any playlist. Tryied to delete all, and delete account. Nothing!

come on B&O ! It's been months!

peter

Rob
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Rob replied on Fri, May 19 2017 2:27 PM
I gave up and packed my BS 5 away, saved myself from the anger and disappointment. I've decided to move my 1968 BM5000 to center stage, at least it works with Spotify. My next new adventure is the Avant NG.

Common B&O were still burning our money on you and remain faithful hoping that you will sort out the issues, now give it hell and give us reasons to smile again.

Oh and Spotify slowly but surely we're losing patience too. Ghee wiz people pls get this going for fellow friends on here. I'm sure Netflix marketers and lawyers are bargaining how to make a quick buck on unassuming B&O too. Beware of the wolves!
gysse2004
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gysse2004 replied on Wed, Jun 21 2017 8:41 PM

As of today, Spotify is no longer working on BS5 !

Peter

nico vercammen
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it says : "Spotify premium is required for this device"

not even an official statement from B&O ... 

I do not understand how B&O is handeling this ...
I'm not happy at all ...lets all write B&O care we do not accept this

 

nico

Duels
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Duels replied on Wed, Jun 21 2017 10:11 PM
nico vercammen:

it says : "Spotify premium is required for this device"

Same here

jabbajef
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jabbajef replied on Wed, Jun 21 2017 10:50 PM

I got the same message.

Positive: they send a message: Spotify Premium is required for this device

Other side: This is really a shame. I have Spotify Premium

B&O and Spotify are definitly not in control or they are screwing their customers.

My advice for future customers: do not trust your B&O dealer. In the end you will get screwed by B&O.

All promises are fake,

 

Stefan E
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Stefan E replied on Wed, Jun 21 2017 11:03 PM

Contact Spotify as well, I´ve done that to their helpdesk since they only have mentioned that they would remove the function from Bang&Olufsens televisons but the sound system should continue to work including Beosound 5.

I claimed that my premium account doesn't´work anymore.

Stefan 

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

Stefan E
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Stefan E replied on Wed, Jun 21 2017 11:03 PM

Contact Spotify as well, I´ve done that to their helpdesk since they only have mentioned that they would remove the function from Bang&Olufsens televisons but the sound system should continue to work including Beosound 5.

I claimed that my premium account doesn't´work anymore.

Stefan 

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

Beoberg
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Beoberg replied on Thu, Jun 22 2017 12:09 PM

Just got a mail from Spotify in Danish explaining that the support of Spotify for my BeoSound 5 Speaker (yes it says SPEAKER... Unsure) is going to be excluded soon. So there you have it Erm..

BeoVision 11-55 MKI (primary), BeoLab 9 (front), BeoPlay S8 (sub+rears), BeoSound 5/BeoMaster 5, ML/NL converter, BeoVision 6-26 MKIV (bedroom), BeoLab 3500 (dining room), BeoVision Avant 32 DVD (retro gaming, basement), BeoLab 4000 (entertainment room, basement), BeoSound 1 old (leisure room), BeoSound 3 (workshop), 2x BeoPlay S3 (PC), BeoLit 12 (kitchen), BeoPlay A1 (everywhere), BeoPlay H2/H3 (on the go)

JacobSchmidt
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Got that email as well. Spotify functionality is not a part of Beosound5 anymore. For me, it is goodbye B&O, and I'm not coming back.

steelpan
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steelpan replied on Thu, Jun 22 2017 6:35 PM

In that case I'am leaving too after more than 30 years...

Stefan E
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Stefan E replied on Thu, Jun 22 2017 6:42 PM
We should not blame B&O here it's Spotify you should blame that close down the service that have been running on their system side, they call it an improvement in the usability to close down the system Beosound 5 have interfaces with.

So ask Spotify for an explanation why you are forced to buy new hardware that will never work so integrated as the solution we have had or as you say invest in a complete new system setup... What an improvement for their customer...

Mail them at office@spotify.com

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

StUrrock
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StUrrock replied on Fri, Jun 23 2017 12:16 AM
Stefan E:

We should not blame B&O here it's Spotify you should blame that close down the service that have been running on their system side, they call it an improvement in the usability to close down the system Beosound 5 have interfaces with.

So ask Spotify for an explanation why you are forced to buy new hardware that will never work so integrated as the solution we have had or as you say invest in a complete new system setup... What an improvement for their customer...

Mail them at office@spotify.com

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

Of course we should blame B&O.

Spotify can't be blamed for poor choice of operating platform.

Maybe my friend was right when he said "BS5 utter crap always was, always will be."
Stefan E
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Stefan E replied on Fri, Jun 23 2017 3:22 PM
Got this message from B&O

"As part of Spotify’s strategy to focus on their own mobile app experience, Spotify has decided to discontinue and remove the embedded Spotify client from your BeoSound 5.

This decision does not only affect Bang & Olufsen products but also products from other brands. As this is a Spotify decision, Spotify has informed you directly via e-mail.

Please contact Spotify for further information about this decision.

"

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

beoandy
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sissi not kangaroo
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beoandy replied on Sat, Jun 24 2017 8:59 AM

Sorry, but we bought the beosound5 at b&o with the Spotify features – so b&o have to care!

For me it sound like a license fee problem between spotify and b&o. what’s next? No deezer on the beosound moment? How long will this work?

I think b&o has now (only with a good support!) this options:

-       pay license fee to Spotify and find a solution.

-       softwareupdate to integrate Spotify connect to beosound5

-       softwareupdate to integrate deezer to beosound5

-       swap offer to upgrade to the moment (inkl. Nl/ml converter if needed)

-       reduced price of a beosound essence for beosound5 costumer 

but I think this all not gonna happened. 

BS Ouverture, BS 9000, AV 9000, Avant 32 DVD, BV9, BV6-22, BS 5, BS 4500, BS 7000, BC 9500, Beo6, BL Penta, F1000, BLGW, etc....

steelpan
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steelpan replied on Sat, Jun 24 2017 7:52 PM

I got this answer from spotify in Dutch: it says they are removing the spotify app from (all) Bang &Olufsen devices to "improve the spotify-experience".

Bedankt voor je e-mail. We geven je graag wat meer informatie over Spotify op je Beosound 5.

Omdat we de Spotify-ervaring willen verbeteren, verwijderen we de app uit Bang & Olufsen apparaten.

Met nieuwe draadloze streamingmogelijkheden is het nu nog eenvoudiger om Spotify te verbinden met al je apparaten, in plaats van voor elk apparaat een app te hebben. We denken dat deze verandering het luisteren naar muziek nog veel gemakkelijker maakt.

Geen zorgen, er zijn nog heel veel manieren om Spotify te streamen op je tv. Bekijk onze gids of ga naar www.spotify.com/tv.

We kijken ernaar uit om in de toekomst op nieuwe, interessante manieren met je te jammen.  

Fijne dag toegewenst,

Peter

Stefan E
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Stefan E replied on Sat, Jun 24 2017 8:22 PM

Found this information on Spotify´s development site

 

"Important! LibSpotify and CocoaLibSpotify are no longer under active development on any platform and are considered deprecated. If you are building applications for iOS or Android, please use the iOS SDK or Android SDK. We hope to be able to provide you with a new library for other platforms.

Until then, you can request new keys for use with existing projects built on libspotify, such as home media center plugins. If we decide to issue a key for your purpose, you will receive it via email. Please note that we don’t have an estimated timeline for this process. Please be aware that we cannot offer active support or guarantee future functionality on LibSpotify or CocoaLibSpotify.

LibSpotify and CocoaLibspotify Downloads

Please note that we have removed the LibSpotify binaries from our website in an effort to phase out the usage of this deprecated library. LibSpotify has been considered deprecated since 2015 and will be shut down in 2017, so we want to ensure that all developers’ efforts and attention are focused on newer and better APIs that we actively support and maintain. These APIs include the Web API, iOS and Android SDKs, and upcoming embedded libraries for Windows, Mac OS X and Linux. More information regarding upcoming libraries will be provided in the coming months."
So this information have been known since 2015 by developer that the API that Spotify now have killed have been removed from Spotify´s side already 2015 and their hope to replace it with a new api for other operating systems than Android, iOS and Web have never become reality....  So this is probably one of the reason why we never saw Spotify in Moment since B&O already know at that time that Spotify was to become a dead end....

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

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